1 - Agreeing to our Terms & Conditions: by completing
and submitting the booking form you are agreeing to our terms & conditions.
In addition to links placed in most of our web-pages an active link to these
terms & conditions is clearly placed by the booking button in the booking
form. These terms may be updated from time to time in our sole discretion and
the new changes will be posted immediately after they have been made. In groups
of two or more the "lead name" provided guarantees that
s/he has the authority to accept and does accept on behalf of the party the terms
of these booking conditions.
2 - Using the services: in order to use the services
provided by Temehu.com you must agree to the Terms. You are required to read
this page. By submitting copies of your passport(s) you are in effect agreeing
to our Terms & Conditions. You can also accept the Terms either by writing
to us or by using any of the services we provide. You agree that once you are
inside Libya you will not engage in any activity that is against Libyan law or
interferes with or disrupts the services provided.
3 - Age: you may not accept the terms if you are under
the age of 18 years and if you are barred from receiving the services under Libyan
laws. In groups which include children or/and clients under the age of 18, full
responsibility is assumed by the adult who initiated the booking of the tour
or by the tour-leader or by one of the parents or by the guardian who must be
present with the group at all times during the tour from arrival to departure.
4 - Accuracy: all information found in our printed
materials, emails to you, and our website is believed by us to be correct at
the time of printing or publication. However, errors can occur and information
and regulations do change frequently and take effect without any prior notice
and therefore Temehu.com is hereby providing the information on the basis
of "as is". Temehu.com shall not be held responsible for the content
of external websites linked to from Temehu.com.
5 - Price Guarantee: prices do change from time to
time, and therefore prices quoted in the past may differ from current prices.
Always check the latest prices by contacting us via the same email used during
earlier enquiries. Before you make a booking we will provide you with the correct
price to cover your chosen itinerary. If you agree to that price and the itinerary
then you can go ahead and complete our booking form. However, we guarantee
you that the price of your holiday or tour
will not change after you complete the booking form and confirm your
tour with us. The Booking Form is thus usually completed about one month before
arrival and thereafter.
6 - Libyan Visa Law: Temehu Tourism Services will
not accept any responsibility for visa or entry rejection at the Libyan border
or at any Libyan airport due to incorrect passport copies or inaccurate information
supplied during the visa process, or due to any unforeseeable governmental circumstances.
As long as the documents you supply are as accurate as the originals then usually
there is nothing to worry about. Any changes in visa law will be reported in
our Visa web-page. The Client accepts all responsibility for providing accurate
personal information and details required for the visa application form.
7 - Alterations: Temehu Tourism Services reserves
the right to make any reasonable changes to the services and itineraries it provides
as it sees fit at any time, in accordance with changes in circumstances and visa
regulations. Some tours or destinations may not remain available if unexpected
changes in Libyan law take place, and delays of scheduled itineraries are expected
if internal flights are cancelled if internal flights are part of the itinerary.
8 - Personal Property: clients' personal property,
including valuable items, money, keys, luggage and everything else belonging
to the client is the sole responsibility of the client. Please do not leave valuable
items in hotel rooms when they are not attended by you or someone you know, and
do not leave such items on the dashboard or car seats when the car is unattended.
Keep these items with you. It is better to be safe than sorry.
9 - Prices charged do not include: international
air fares and airport taxes (if any); immunisations; travel insurance; medical
costs (if any); personal costs; and anything else not specified in the services
list provided with the total cost quoted. Hotel single supplements are available
on request at an extra charge. Please specify this option during booking or enquiry.
10 - Hotels: Temehu Tourism Services will endeavour
to select the best and most comfortable hotels available in Libya within the
category specified by you. But owing to the current infrastructure of the country,
especially after the war, hotel management can not be guaranteed to be to the
level of western standards. Your understanding however will be appreciated regarding
this matter, and if any problems arises with hotel owners please let your guide
handle the situation. If a reserved hotel becomes full or unavailable then a
substitute of the same class will be found. Booking a hotel room always means
the room will become available only after 12:00 noon, and therefore if you arrive
in the morning you will not have access to your room before noon.
11 - Program Restrictions: I have read and understand
the legal conditions attached to the program and that deviation from the planned
route is not permitted by the Libyan authority. Temehu Tourism Services will
make every effort to tailor the program before hand and therefore if you have
any special requests or certain destinations, please specify them in advance
in your enquiry.
12 - Risk Taking: clients shall acknowledge the
nature of
travel in the Sahara and mountains and understand that adventure
travel in Libya, particularly in the desert, involves being exposed to high temperatures,
scorpions, snakes, lack of immediate nearby medical services, and other natural
risks usually taken by adventure travellers. Clients shall also assume full responsibility
for any resulting damage, injury or death. If you are in doubt of any of these
issues, please consult your insurance provider regarding these matters.
13- Temehu Tourism Services shall not be held responsible
or liable for any loss or injury caused by or resulted from the negligence of
other third-party employees, suppliers or sub-contractors. Sometimes we do use
the services of other Libyan sub-contractors to provide specialist services for
us including but not limited to rooms from the major hotels in big cities and
the smaller hotels in towns and villages; desert vehicles & desert experts
from Tuareg and other local Libyan companies; coaches and buses from Libyan transport
companies and hire agencies; visa offices; and catering companies. You acknowledge
and agree that you accept the services from such third parties, if any.
14: War: safety in Libya is still an issue and military
operations are still going on in some parts of the country. Terrorist or militia
attacks can neither be predicted nor excluded. It is generally presumed safe
to travel along the coast, especially after Libya was declared liberated on the
23rd of August 2011, and when travelling in the company of our guide. Entering
Libya at such times is therefore your own decision and at your own risk.
15 - Travel & Medical Insurance: it is your responsibility
to ensure that your insurance cover is suitable and adequate for your particular
needs. Valid and fully adequate travel and medical insurance is mandatory for
all our visitors and clients while on one of our tours or holidays. You are required
to carry proof of insurance with you and produce it if reasonably requested by
company employees. Please read your insurance policy carefully and make sure
you take a copy with you to Libya. You are strongly advised to insure yourself
against any possible risk and to ensure that you have sufficient insurance in
respect of dependent relatives. It is also your sole responsibility to ensure
that you are in possession of valid travel insurance for the entire duration
of the tour, and to make sure that your insurance policy covers personal accidents,
medical expenses, cancellation, loss, repatriation costs, emergency and helicopter
rescue (for desert sites), and all other associated expenses which might arise
as a result of loss, damage, injury, delay, inconvenience, or death; and to make
sure that there are no exclusion clauses which might limit the cover for the
type of activities included in your tour, the regions visited, and the altitudes
attained in your tour. Some insurance policies exclude certain countries or some
regions of some countries and some certain types of activities and adventures.
It is your sole responsibility to ensure desert sites and war regions are covered
in your policy.
16 - Medical Requirements: by agreeing to the terms
and booking your tour you agree that you and all named persons in the booking
form are fit to travel. Known conditions in medical history that have any chance
of impacting on the tour must be reported to us. The company then has the right
to decline any application for visa that it sees it cannot accommodate in relation
to these reported medical condition(s).
17- Cancellation: Temehu Tourism Services reserves
the full right to cancel any advertised or agreed tour if the legal requirement
changes; otherwise we will honour our promise. Sometimes Libyan law re-introduces
the minimum number of participants required in order to obtain Libyan visa, or
certain countries may become unavailable for political reasons. In such circumstances
we have no option but to inform affected individuals and parties and assure them
that a 100% refund will be available without any further questions for those
who paid in advance.
18 - Conduct: we operate on the basis of mutual
respect, where abusive language, behaviour or action should be avoided at all
times. If misunderstanding arises between you and your guide, hotel owner, or
a member of the public, then we strongly recommend using common sense to resolve
the issue. If the problem has already occurred then anger will only fuel the
situation, and people will look up to you and respect you more if you take matters
responsibly. Please make sure you report the issue to the office via telephone
or email as soon as you can, as we do not approve of nor tolerate any unacceptable
behaviour from our guides. Firm action will be taken against all guides who fail
to abide by our basic codes of conduct. This means that your feedback regarding
your guide and your stay in Libya is very important to us, and if you do not
tell us about your experience, no one else will.
19 - Criminal Damage: if the conduct of a client at
any time between the start and end of the tour becomes a danger to any of the
other clients in the group or to any member of our staff, then that client may
well be excluded from the group without any further notice. The safety of the
group is very important to us and to all the members of the group. If the client
decides to go a step further and cause physical damage to property or other persons,
then he or she will be responsible for the full costs or charges incurred. We
shall not take any responsibility for the actions of our clients under any circumstances.
20 - Indemnification: to protect ourselves against
misuse, you agree to indemnify and hold Temehu.com and Temehu Tourism Services
and its service suppliers and their respective employees harmless from and against
any and all liability, losses, claims, and demands suffered in connection with
our services or any content which you may use through our web site.
21 - Liability: Temehu.com and Temehu Tourism Services
and their third parties and sub-contractors and their agents and employees shall
not be held liable and shall not be held responsible for any damage, injury,
inconvenience, or death whatsoever. By taking part in any of our tours you agree
that you will not file any compensation claim against us and that you agree that
the maximum amount we will pay (if we are ordered to pay) will be no more
than the cost of your tour. If you are not happy with these terms you
are hereby advised not to take part in our tours, not to accept our visa services,
and not to browse this website. You are required to carry full travel and medical
insurance to cover you against injury, loss, damage, inconvenience, death, and
all risks taken by travelling to Libya and the Sahara.
22 - Other Limitation of Liability: using the internet
is not 100% safe and does have its dangers. Temehu.com aims to provide an informative
and safe website and to ensure a reliable service including providing secure
enquiry and booking forms. However we cannot take responsibility for any breach
of security of www.temehu.com for any damage, loss or corruption of any user
information or material, computer viruses and other malicious software programs
that may infect your computer equipment or other property when you access our
website from insecure locations, like public internet stations. As a result we
will not be liable for any special, indirect, incidental, consequential or economic
loss or damages in connection with the use of our websites. It is your responsibility
to use safe and secure access points and make sure your system is properly fire-walled,
up to date, and secured.
23 - Changes to the Terms: Temehu.com and Temehu
Tourism Services may make changes to these Terms & Conditions from time to
time, and that when these changes are made they will be made available here.
24 - Articles, studies, guides, information, statistics,
war data, names, embedded content (such as Youtube videos), and reports herein
published in www.temehu.com are those of the author(s) and do not necessarily
reflect the opinion of Temehu.com or of Temehu Tourism Services. Neither Temehu.com
nor Temehu Tourism Services shall be held responsible for any opinions or inaccuracies
quoted or referred to. The sources of the information include but not limited
to the the Libyan Board of Tourism, NTC, Libyan Media (new TVs, blogs, news sites,
etc.), Reuters, The Guardian, The Telegraph, New York Times, BBC, Aljazeera,
Academic Journals & Libraries, Books, Wikipedia and other sources.
25 - Downloads: all downloads provided in Temehu.com
are scanned and found to be 100% free from any maleware or viruses. All downloads
are here provided "as is", without any kind of warranty, express or
implied, including but not limited to the warranties of merchantability, fitness
for a particular purpose and non-infringement. In no event shall Temehu.com and
Temehu Tourism Services be liable for any claim, damages or other liability arising
from, out of or in connection with the downloaded software or files or the use
or other dealings in the software.
