Accuracy: all information found in our printed materials, emails to you, and our website is believed by us to be correct at the time of printing or publication. However, errors can occur and information and regulations do change and take effect without any given notice. Temehu.com is not responsible for the content of external websites.

Visa: we will obtain the visa approval or authorisation number and use it to obtain the visa on arrival at the border, seaport or airport. But Temehu will not accept any responsibility for visa or entry rejection at the border or airport due to incorrect passport copies or inaccurate translations supplied during the visa process, or due to any unforeseeable governmental circumstances. We have never had any problems with visas so far, and as long as the documents you supply are as accurate as the originals, then there is nothing to worry about. Any changes in visa law will be reported in our news page.

Alterations: we run our company but we do not run the country: Temehu reserves the right to make any reasonable changes to the services and itineraries it provides as it sees fit at any time, in accordance with changes in circumstances and visa regulations. Some tours or destinations may not remain available if unexpected changes in Libyan law take place.

Cancellation: Temehu reserves the full right to cancel any advertised or agreed tour if the legal requirement changes; otherwise we will honour our promise. Sometimes Libyan law re-introduces the minimum number of participants required in order to obtain the visa, usually five. In such circumstances we have no option but to inform you and seek your understanding. However, we can assure you that you will get a 100% refund if you have paid us any money in advance.

Personal Property: clients' personal property, including valuable items, money, keys, luggage and everything else belonging to the client is the sole responsibility of the client. We do not recommend leaving valuable items in hotel rooms when they are not attended by you or someone you know, and we strongly discourage leaving such items on the dashboard or car seats when the car is unattended. Keep these items with you. It is better to be safe than sorry.

Prices charged do not include: air fares and airport taxes; immunisations; travel insurance; medical costs (if any); personal costs; and anything else not specified in the "price includes" list. Hotel single supplements are available on request at an extra charge. Please specify this option during booking or enquiry.

Hotels: Temehu will endeavour to select the best and most comfortable hotels available in Libya within the range specified. But owing to the current infrastructure of the country, hotel management can not be guaranteed to be to the level of western standards. Your understanding however will be appreciated regarding this matter, and if any problems arise with hotel owners please let your guide handle the situation.

Program Restrictions: I have read and understand the legal conditions attached to the program and that deviation from the planned route is not permitted by the Libyan authority. Temehu will make every effort to tailor the program before hand and therefore if you have any special requests or certain destinations, please specify them during booking. Leaving the hotel to the airport on the last day of the tour without the company of our guide is not permitted; please wait for your guide to complete the exit formalities and escort you safely out of the country.

Under 18: in groups which include clients under the age of 18, full responsibility is assumed by the adult who initiated the booking of the tour, or the parent(s), who must be present with the group at all times.

Risk Taking: clients shall acknowledge the nature of   travel in the Sahara and mountains and understand that adventure travel in Libya, particularly the desert, involves being exposed to high temperatures, scorpions, snakes, lack of immediate nearby medical services, and other natural risks usually taken by adventure travellers and tourists, and assume full responsibility for any resulting damage, injury or death. Please consult your insurance company regarding these matters.

Insurance: it is your responsibility to make sure you have comprehensive travel and medical insurance. Valid and fully adequate travel and medical insurance is mandatory for all our visitors and clients while on one of our tours or holidays. You are required to carry proof of insurance with you and produce it if reasonably requested by company employees.  You are strongly advised to insure yourself against any possible risk and to ensure that you have sufficient insurance in respect of dependent relatives. It is also your sole responsibility to ensure that you are in possession of valid travel insurance for the entire duration of the tour to cover any medical expenses, injury, cancellation, loss of luggage and money, air ambulance, helicopter rescue, death, and repatriation; and make sure that there are no exclusion clauses which limit the cover for the type of activities included, the regions visited, or the altitudes attained in your tour. Please read your insurance policy carefully and make sure you take a copy with you to Libya. Some insurance policies exclude certain countries or some regions of some countries and some certain types of activities and adventures. Temehu shall not be held responsible and will not accept any responsibility or liability for injury, loss or damage to any person in connection with any accident or terrorist activity, and that it is your sole responsibility to make sure that these are included in your insurance policy. In the unlikely event or case of emergency due to accident, illness or death, I (the visitor) shall not hold Temehu Tourism Services responsible for any costs incurred as a result and that my insurance provider will be responsible for the full costs incurred.

Conduct: we operate on the basis of mutual respect, where abusive language, behaviour or action should be avoided at all times. If misunderstanding arises between you and your guide, hotel owner, or a member of the public, then we strongly recommend using common sense to resolve the issue. If the problem has already occurred then anger will only fuel the situation, and people will look up to you and respect you more if you take matters responsibly. Please make sure you report the issue to the office via telephone or email as soon as you can, as we do not approve of nor tolerate any unacceptable behaviour from our guides. Firm action will be taken against all guides who fail to abide by our basic codes of conduct. This means that your feedback regarding your guide and your stay in Libya is very important to us, and if you do not tell us about your experience, no one else will.

Criminal Damage: If the conduct of a client at any time between the start and end of the tour becomes a danger to any of the other clients in the group or to any member of our staff, then that client may well be excluded from the group without any further notice. If the client decides to go a step further and cause physical damage to property or other persons, then he or she will be responsible for the full costs or charges incurred. We shall not take any responsibility for the actions of our clients under any circumstances. The safety of the group is very important to us and to all the members of the group.

 

Group Booking Conditions

Applies only to group tours.

This section does not apply to individuals and independent travellers.

It applies only to those who are booking a place in one of our group tours, where hotel bookings and other arrangements are required beforehand.

Contract: when you book your group holiday or tour, you agree to accept these terms.

Price guarantee: the price of your holiday or tour   will not change after you confirm your booking, unless you upgrade your itinerary. But the exchange rate may and often does vary from time to time. The price agreed in Libyan Dinars is the price to pay in Euros at the time of arrival according the exchange rates current at the time of arrival

Changes: we reserve the right to make minor changes to your tour at any time in accordance with changes in local laws and circumstances. Libyan visa law changes from time to time, and the visa itself may become unavailable. In such circumstances we can offer our deepest apology and a full refund of all the money paid to us.

Libyan Visa Law: sometimes Libyan law requires that visas can be issued only for groups of 4 or more. In such circumstances we reserve the right not to go a head with any tour unless the minimum required has been met. You will be notified, before you make any kind of payment, if the tour has been confirmed or not.

Third Party Arrangements: we are not responsible for any consequential loss resulting from arrangements you have made with third parties, if cancellation occurs.

Deposit: deposit paid to us to process the order and make the reservation arrangements is not refundable if cancellation occurs within the 12 weeks period before travel. This cost will be used to offset the cost of the twin/double shared room and other group arrangements, because our price freeze after booking means we cannot ask our clients to pay more for their accommodation after booking has been made, if another member cancels his or her place.

Cancellation: you can cancel your holiday or tour at any time. Cancellation before the 12 weeks period before travel entitles you to your full refund. Cancellation within the 12 weeks before arrival is subject to the following charges:

Cancellation fees and periods before departure during which cancellations occur: