Accuracy: all information found in our printed materials,
emails to you, and our website is believed by us to be correct at
the time of printing or publication. However, errors can occur and
information and regulations do change and take
effect without any given notice.
Temehu.com is not responsible for
the content of external websites.
Visa:
we will obtain the visa approval or authorisation number and use it to obtain the visa on arrival at the border, seaport or airport. But Temehu will not accept any responsibility for visa
or entry rejection at the border or airport due to incorrect passport copies or inaccurate translations
supplied during the visa process, or due to any unforeseeable governmental circumstances.
We have never had any problems with visas so far, and as long as the documents
you supply are as accurate as the originals, then there is nothing to worry
about. Any changes in visa law will be reported in our news page.
Alterations: we run our company but we do not run the country: Temehu reserves the right to make any reasonable
changes to the services and itineraries it provides as it
sees fit at any time, in accordance with changes in circumstances
and visa regulations. Some tours or destinations may not remain
available if unexpected changes in Libyan law take place.
Cancellation: Temehu reserves the full right to cancel any advertised or agreed tour if
the legal requirement changes; otherwise we will honour our promise. Sometimes Libyan law re-introduces the minimum number of participants required in order to obtain the visa, usually five. In such circumstances we have no option but to inform you and seek your understanding. However, we can assure you that you will get a 100% refund if you have paid us any money in advance.
Personal Property: clients' personal property, including valuable
items, money, keys, luggage and everything else belonging to
the client is the sole responsibility of the client. We do not recommend
leaving valuable items in hotel rooms when they are not attended by you or
someone you know, and we strongly discourage leaving such items on the dashboard
or car seats when the car is unattended. Keep these items with you.
It is better to be safe than sorry.
Prices charged do not include: air fares and airport taxes; immunisations; travel insurance; medical
costs (if any); personal costs; and anything else not specified in the
"price includes"
list. Hotel single supplements are available on request at an extra charge. Please specify
this option during booking or enquiry.
Hotels: Temehu will endeavour to select the best and most
comfortable hotels available in Libya within the range specified.
But owing to the current infrastructure of the country, hotel
management can not be guaranteed to be to the level of western
standards. Your understanding however will be appreciated regarding
this matter, and if any problems arise with hotel owners please let your guide handle the situation.
Program Restrictions: I have read and understand the legal conditions attached to the program
and that deviation from the planned route is not permitted by the Libyan
authority. Temehu will make every effort to tailor
the program before hand and therefore if you have any special requests
or certain destinations, please specify them during booking. Leaving the
hotel to the airport on the last day of the tour without the company
of our guide is not permitted; please wait for your guide to complete the exit formalities and escort you safely out of the country.
Under 18: in groups which include clients under the age of 18, full
responsibility is assumed by the adult who initiated the booking of the tour,
or the parent(s), who must be present with the group at all times.
Risk Taking: clients shall acknowledge the nature of
travel in the Sahara and mountains and understand that adventure travel
in Libya, particularly the desert, involves being exposed to high temperatures, scorpions, snakes, lack
of immediate nearby medical services, and other natural risks usually taken by adventure
travellers and tourists, and assume full responsibility for any resulting
damage, injury or death. Please consult your insurance company regarding these
matters.
Insurance: it is your responsibility to make sure you have comprehensive travel and medical insurance. Valid and fully adequate travel and medical insurance is mandatory for all our visitors and clients while on one of our tours or holidays. You are required to carry proof of insurance with you and produce it if reasonably requested by company employees. You are strongly advised to insure yourself against any possible risk and to ensure that you have sufficient insurance in respect of dependent relatives. It is also your sole responsibility to ensure that you are in possession of valid travel insurance for the entire duration of the tour to cover any medical expenses, injury, cancellation, loss of luggage and money, air ambulance, helicopter rescue, death, and repatriation; and make sure that there are no exclusion clauses which limit the cover for the type of activities included, the regions visited, or the altitudes attained in your tour. Please read your insurance policy carefully and make sure you take a copy with you to Libya. Some insurance policies exclude certain countries or some regions of some countries and some certain types of activities and adventures. Temehu shall not be held responsible and will not accept any responsibility or liability for injury, loss or damage to
any person in connection with any accident or terrorist activity, and that it is your sole responsibility to make sure that these are included in your insurance policy. In the unlikely
event or case of emergency due to accident, illness or death, I (the visitor) shall not hold Temehu Tourism Services responsible for any costs incurred as a result and that my insurance provider will be responsible
for the full costs incurred.
Conduct: we operate on the basis of mutual respect, where abusive
language, behaviour or action should be avoided at all times. If misunderstanding
arises between you and your guide, hotel owner, or a member of the public, then we strongly recommend using common sense to
resolve the issue. If the problem has already occurred then anger will only fuel the situation, and people will look up to you and respect you more if you take matters responsibly. Please make sure you report the issue to the office via telephone
or email as soon as you can, as we do not approve of nor tolerate any unacceptable behaviour from our guides. Firm action will be taken against all guides who fail to abide by our basic codes of conduct. This means that your feedback regarding your guide and your stay in Libya is very important to us, and if you do not tell us about your experience, no one else will.
Criminal Damage: If the conduct of a client at any
time between the start and end of the tour becomes a danger to any of
the other clients in the group or to any member of our staff, then that client may well be
excluded from the group without any further notice. If the client decides
to go a step further and cause physical damage to property or other persons,
then he or she will be responsible for the full costs
or charges incurred. We shall not take any responsibility for the actions
of our clients under any circumstances. The safety of the group is very important to us and to all the members of the group.